Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our Service:

Account Information:

• Full name, email address, and encrypted password
• User role (Trainer, Client, Gym Owner, Administrator)
• Profile pictures and account settings
• Gym referral codes and trainer-client relationships

Fitness and Training Data:

• Workout plans, exercises, sets, reps, and rest periods
• Progress tracking metrics, body measurements, and fitness goals
• Workout completion history and performance data
• Session booking history and trainer availability schedules

Payment and Subscription Information:

• Subscription tier, billing cycle, and payment history (processed securely through Stripe)
• Stripe Connect account information for trainers receiving payments
• Session payment transactions between trainers and clients

Communication and Content:

• Messages exchanged between Trainers and Clients
• Notification preferences and email communication settings
• Custom branding assets (logos, brand names, color schemes)

Usage and Technical Data:

• Device information, browser type, and IP address
• Platform usage patterns, feature engagement, and analytics data
• Error logs and diagnostic information

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Provide, operate, and maintain the TrainerAdmin platform and all its features
• Account Management: Create and manage user accounts, subscriptions, and user roles
• Communication: Facilitate messaging between Trainers and Clients, send email notifications for bookings and platform updates
• Payment Processing: Process subscription payments and trainer-client session payments securely through Stripe
• Personalization: Display custom branding (logos, colors) based on user settings and gym owner relationships
• Analytics: Generate trainer analytics, track client progress, and provide business insights
• Platform Improvement: Analyze usage patterns to improve features, fix bugs, and enhance user experience
• Security: Detect and prevent fraud, abuse, security incidents, and Terms of Service violations
• Legal Compliance: Comply with legal obligations, respond to legal requests, and enforce our Terms
• Customer Support: Respond to user inquiries and provide technical support

3. Sharing and Disclosure

We do not sell, rent, or trade your personal data. We may share your information in the following circumstances:

• Within the Platform: Trainers can view workout plans and progress data for their assigned clients. Clients can view content shared by their trainers. Gym Owners can view facility scheduling but not individual trainer-client communications or workout details.
• Service Providers: We share data with trusted third-party service providers including Stripe (payment processing), email services (notifications), and hosting providers. These providers are contractually obligated to protect your data.
• Legal Requirements: We may disclose information when required by law, legal process, court order, or government request.
• Safety and Protection: We may share information to protect the rights, property, or safety of TrainerAdmin, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred to the acquiring entity.
• With Your Consent: We may share information for other purposes with your explicit consent.

4. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of sensitive data in transit and at rest
• Secure password hashing using industry-standard algorithms
• Regular security audits and vulnerability assessments
• Access controls limiting data access to authorized personnel only
• Secure storage of uploaded files (profile pictures, logos) with access controls

However, no online system is completely secure. We cannot guarantee absolute security and are not responsible for unauthorized access resulting from circumstances beyond our reasonable control. Users should maintain the confidentiality of their login credentials and report any suspected security breaches immediately.

5. User Rights and Data Control

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Update: Modify your account information, profile picture, and settings through your account dashboard
• Delete: Request deletion of your account and associated data (some data may be retained for legal compliance)
• Export: Request an export of your workout plans, progress data, and other content you've created
• Opt-Out: Manage email notification preferences through your account settings
• Data Portability: Request your data in a machine-readable format where technically feasible

To exercise these rights, contact us at support@traineradmin.com. We will respond to requests within 30 days. Note that certain data may be retained for legal, security, or operational purposes even after account deletion.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience and understand how the Service is used:

• Essential Cookies: Required for authentication, session management, and core platform functionality
• Analytics Cookies: Help us understand feature usage, identify bugs, and improve the Service
• Preference Cookies: Remember your settings, branding preferences, and language choices

You can control cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality. We do not use third-party advertising cookies or sell data to advertisers.

7. Data Retention

We retain your personal data for as long as necessary to provide the Service and comply with legal obligations:

• Account data is retained while your account is active
• Workout plans and progress data are retained for the duration of the trainer-client relationship
• Payment records are retained for 7 years to comply with tax and financial regulations
• Communication logs may be retained for safety and dispute resolution purposes
• After account deletion, most data is permanently deleted within 90 days, except data required for legal compliance

8. Children's Privacy

Our Service is not intended for individuals under 16 years of age. We do not knowingly collect personal data from minors under 16. Users between 16 and 18 must have parental or guardian consent. If we discover that we have inadvertently collected data from a child under 16, we will delete it promptly. Parents or guardians who believe their child has provided us with personal information should contact us immediately at support@traineradmin.com.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When material changes are made, we will notify you via email or through a prominent notice on the platform. The "Last Updated" date at the top of this page will be revised. We encourage you to review this Privacy Policy regularly. Continued use of the Service after updates constitutes acceptance of the revised policy.

11. Contact Information

For questions about this Privacy Policy, to exercise your data rights, or to report privacy concerns, please contact us at:
support@traineradmin.com

We are committed to resolving privacy concerns and will respond to all inquiries within 30 days.